Terms and conditions

  1. Orders

    Are accepted by us on the understanding that the terms and conditions have been understood and accepted by you. 
     
  2. Prices

    We aim to maintain our prices for 12 months (January 2017 - December 2017) but regret that if extraordinary circumstances occur it may be necessary to pass on, without notice, any increases over which we have no control.
     
  3. Payments

    Payments to be made with order; by credit card or debit card. e.g.Mastercard/Visa or Payal.
     
  4. VAT & Duty

    These are charged at the current rate (January 2017). We reserve the right to change prices subject to a change in the rate of duty & VAT. Some goods contain zero rated VAT; on these items VAT is charged on the due amount only. 
     
  5. Amendments

    We reserve the right in the event of an item or vintage not being available to substitute with an item(s) of equal or greater value. 
     
  6. Photography / Text

    All contents are as those listed, props such as plates, glasses etc are not included unless mentioned in the relevant list. Photographic colours are printed accurately as possible but may vary to the actual colour of the product. Weights, dimensions and capacities given are approximate only. 
     
  7. Delivery / Claims

    Please ensure that a full and correct address is given (with postcode) as any additional carriage costs resulting from errors will be charged. Delivery charges are as those listed on the separate order form. All items are insured. Claims for breakages or other damage must be made in writing to 'Tordoff Wines & Hampers Ltd' within 3 days of delivery. All goods and packages that are subject to a claim must be kept for inspection by the carrier. 
     
  8. Liability

    Tordoff Wines & Hampers Ltd shall not be liable for any loss which might occur after the parcel has been signed for on delivery. Our liability, in any circumstance and whatsoever the consequences, relating to any parcel ordered is limited to the invoice value of the parcel itself. 
     
  9. Samples

    Requested samples shall be invoiced at the prices shown in our brochure. 
     
  10. Title

    All goods supplied will remain the property of 'Tordoff Wines & Hampers Ltd' so long as any money is outstanding. Tordoff Wines & Hampers Ltd shall not be liable for any verbal arrangement altering the above terms and conditions. 
     
  11. Refunds

    Refunds will only be given for faulty or damaged goods, please return the item(s) with proof of purchase. ( Refunds will only be credited with the same payment method as the original purchase.)